If anyone needs advice or assistance with any difficult bureaucratic and IT challenges like hmmmm... I dunno, maybe breaking in to the Pentagon website? Analysing the GDP of all western countries? Navigating and restructuring the U.N. charter? Attempting to bring about harmony and peace in the Middle East? Fear not my friends! For I have spent 1.5 hours this morning online, on an app and on the phone attempting to top up Daniel's monthly bus bass and survived to tell the tale.
I have chartered the rocky sanity-threatening waters of the Bus Eireann Leap Card website. I have read and re-read. I have filled in forms. I have explained, I've begged, I've pleaded, I've cried.....
"yes I've topped up his card online and paid my money but it says his pass is expired"
"no I do not want to top up by 85 euro cash and have the driver deduct 8 for every bus trip thank you. That would give him 10 bus trips. What he needs is the 85 monthly pass where he can come and go as he pleases"
"yes, my payment has been accepted but his pass is still expired"
"nope I don't want a new card, just a new monthly pass on THIS card"
and then finally realisation dawns...... cue Chariots of Fire music...... we're on the home stretch folks.....
"ah, I see, so you can top up online, you can indeed choose monthly all-in bus pass, you can avail of your quick and easy online method BUT he still needs to go to the bus station, show his receipt and have his card activated there. My bad."
But comrades, fear not because despite this ordeal, this disgusting Bus Eireann assault upon my mind and upon my already fragile heart, I, Deb Murphy, have survived. Not unscathed. Not the same Deb Murphy you knew before 9.30 this morning. But still, I'm breathing and I live to see another day, to dream another dream.
So bring it on world. Because anyone who can deal with Bus Eireann staff can surely tackle even the most terrifying complex issues of modern times.
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